Privacy policy

Ebook buyers

You can buy Raaha’s ebook without a Raaha account. At checkout we ask for your name, email address and mobile number. We keep them with your order (its order ID, amount, status, Cashfree’s checkout session and dates), how many times you downloaded the ebook, when we emailed you, and a copy of each email we sent you.

• Why: to take your payment, deliver the ebook, send a new download link if you ask, give refunds, answer your questions and prevent abuse. Cashfree, our payment provider, needs a mobile number for every payment.
• Your 1:1 support: Raaha’s team gets your name, email address and mobile number by email when you buy, and calls or WhatsApps you to set up your career call and resume review. The resume you send us (by WhatsApp or email) and our notes from the call are used only for your support. We delete them 90 days after your support ends, unless you ask us to delete them sooner.
• Cookie: checkout sets a cookie (jr_buyer) with a random code, sent only to the ebook pages, so the browser you paid from can download your copy. We store only a scrambled (hashed) form of the code. The cookie expires after 30 days.
• How long we keep it: 8 years after the purchase, as Indian tax and accounting law can require. Then we delete it. If you start a checkout but don’t pay, we keep what you entered with the unpaid order until you ask us to delete it.
• To see your order details, or to have them deleted once we no longer need to keep them, email support@getraaha.in from the address you bought with.

Payments through Cashfree

Build90 plans and ebooks are paid through Cashfree Payments. You enter your card, UPI or bank details on Cashfree’s checkout, not on Raaha, and we never see your card number or UPI PIN. We send Cashfree your name, email address, mobile number and the amount; Cashfree tells us whether the payment succeeded. Cashfree handles your payment details under its own privacy policy.

Meta Pixel

The ebook’s sales page (getraaha.in/job-ready) and its order page use the Meta Pixel, a tool from Meta Platforms, the company behind Facebook and Instagram. We use it to see whether our Facebook and Instagram ads lead to visits and purchases. Meta and other third parties may use cookies and similar technologies on these pages to collect information, and Meta may use it to provide measurement services, to show you ads, including on Facebook and Instagram, and to improve its ads, under its own policies. It does not run on any other Raaha page, including your account and Build90.

• What it sends to Meta: that you viewed the page or started checkout, the page address and the address of the page you came from, your browser and device details and IP address, and, after a purchase, that a purchase happened, with its order reference and amount. We don’t send Meta your name, email address or mobile number. We have switched off the Pixel’s automatic collection of what you click, and its automatic advanced matching, which would read what you type into forms.
• Cookies: the Pixel sets cookies on getraaha.in: _fbp, and _fbc when you arrive from a link on Facebook or Instagram, such as our ads. They last up to 90 days. Meta may link this activity to your Meta account under Meta’s own privacy policy.
• How to opt out: use a browser or extension that blocks trackers; that stops the Pixel loading. Blocking or deleting cookies for getraaha.in, or using a private window, removes the _fbp and _fbc cookies, but Meta still receives the visit. In Facebook or Instagram, open Accounts Center, then Your information and permissions, then Your activity off Meta technologies, to disconnect past activity and turn off future activity. To opt out of ads based on this activity, use Meta’s Ad preferences or the industry opt-out at aboutads.info/choices. Meta explains its cookies at facebook.com/privacy/policies/cookies.

Google Analytics

Every page of our website, including your account and Build90 pages, uses Google Analytics, a measurement service from Google. We use it to count visits and see how the site is used: which pages people open and in what order, how long they stay, and which ads, posts or links brought them. We have switched off Google signals and ads personalisation for it, so Google does not use it to show you ads.

• What it sends to Google: the address of the page you open, cleaned first: names, IDs and codes in it are replaced with a fixed word, so a profile address no longer shows whose profile it is, and only ad-campaign tags such as utm_source stay; the website you came from (the site only, not the page); the page title, or a plain label such as “Public profile” on pages that could show a name; your browser, device, screen size and language; how long you stay, how far you scroll, links you follow to other sites, and whether you start or send a form, but not what you type in it. It also records links you click to other sites, words you search for on our site, and files you download. On the ebook pages it also sends that you viewed the ebook, started checkout or bought it, with the order reference and amount. Google sees your IP address when your browser connects, uses it to estimate your city and country, and does not store it. We don’t send Google your name, email address, mobile number or account ID.
• Cookies: Google Analytics sets two cookies on getraaha.in: _ga, a random ID that recognises your browser when you come back, and one whose name starts with _ga_, which keeps track of your current visit. They last up to 2 years.
• How long Google keeps it: the detailed record of each visit for at most 14 months. Our reports keep only totals.
• How to opt out: install Google’s Google Analytics opt-out browser add-on, or use a browser or extension that blocks trackers. Deleting cookies for getraaha.in, or using a private window, makes you a new visitor. Google explains how it uses information from sites that use its services at policies.google.com/technologies/partner-sites.

Raahi, the AI mentor (pilot)

Raahi is Raaha’s AI mentor, a voice mentor that you talk to. Raahi is an AI, not a person. It is a pilot, only for people aged 18 and over. It comes on by itself when you finish the internship-path steps (4 on the Intensive track, 2 on the Job track), unless Raaha’s team has switched it off for you; the team can switch it back on. Before your first call you agree to this notice and confirm that you are 18 or over. You can call Raahi whenever you like: one call lasts up to about an hour, and after 3 hours of talk in a day, calls stop until the next day.

• What it reads: your first name, your target role and goal, highlights of your Discover assessment reports and your resume review, the AI’s written feedback on your mock interview (what went well and what to work on), and its own notes from earlier calls. If you call again within a day of a call that isn’t in those notes yet, Raahi also reads how that call ended, unless you’ve paused its memory. It does not see your official application, Raaha’s review of it or the team’s decision, and nothing you say to Raahi is used in that review. From your mock interview it reads only the AI’s feedback to you, never the team’s notes, rating or decision, and no scores.
• The page you have open: while you talk with Raahi, Raahi knows which Raaha page you have open and a short summary of it, so it can help with what you’re looking at. It never sees your settings or payment pages. Raaha builds the summary from what that page shows you, without scores or the team’s decision, and deletes it when the session ends.
• What we keep: a written transcript of each call; after a call of 3 minutes or more, Raahi’s notes (what went well, what to practise, what improved and the plan for next time) and your answers to Raahi’s questions, word for word (up to about 150 words each, and up to about 200 for how you introduced yourself on day 1 and day 28); after a call of 5 minutes or more, a session card, which we also send you in one summary email a day; your personal 4-week plan (a goal, the reason for it and, for each week, a theme, ideas from your field and practice targets, with the targets you have practised and earlier versions of the plan); your language and reminder choices; and which version of Raahi’s notice you agreed to, and when. We do not record or store audio.
• Who processes it: Microsoft Azure OpenAI handles your voice live to run the conversation, reads the transcript to write the notes and the card, and makes your 4-week plan from what Raahi reads about you. It may do this in the United States, and Microsoft’s own safety systems may review content they flag. Supabase stores it in our database, and Google Firebase hosts the website and handles sign-in. Raaha does not use it to train AI models.
• How long we keep it: the full transcript for at most 7 days, until Raahi’s notes are written. We then replace it with a shortened version without the personal parts of the conversation (health, family, money, caste, religion, relationships, distress and details about other people), and keep that version while you use Raahi and for up to 12 months after your last call. A call’s transcript is deleted at once if you delete that call, stop using Raahi or delete your account. The notes, your saved answers and what Raahi remembers are kept while you use Raahi and for up to 12 months after your last call, and are deleted at once if you reset Raahi’s memory, stop using Raahi or delete your account. Your 4-week plan is kept for as long as the notes, and is deleted at the same moments. Session cards and your day 1 and day 28 answers stay in your account until you delete them.
• If you may be in danger: if you mention hurting yourself or not wanting to live, Raahi puts everything else aside and shares helpline numbers (Tele-MANAS, 14416, free and open 24 hours). Raaha’s support team also gets an email with only your name, the time of the session and a link to your record in our admin tools, so a person can check in with you. The email does not include anything that was said. Microsoft’s safety filter can also end a call; if that happens, Raaha’s support team gets the same email. If you call Raahi again within a day, Raahi will gently ask how you are.
• What Raaha’s team sees: whether Raahi is switched on for you, and when, why and by whom it was switched on or off; whether and when you agreed (and to which version of Raahi’s notice) or stopped; which week and day of the programme you are in, how many sessions and minutes you had this week and when you last had a session; facts about your 4-week plan (which version it is, how and when it was made or changed, and when its targets were last ticked); and, if you agreed to the current notice, what Raahi keeps: to make Raahi better (how it talks, remembers and plans), Raaha’s team reviews your call transcripts (including your practice answers, and only after personal details are taken out), Raahi’s notes, your session cards and your 4-week plan, and can view and adjust your plan. We log every time one of them opens one of your calls or your plan: who, what and when. If you don’t want this, don’t agree, or stop using Raahi on your Raahi page: everything is deleted.
• Emails and reminders: at most one summary email a day, in the evening (about 9:30 pm India time), with that day’s session cards, and none on a day without a card. If you keep reminders on, you also get one short reminder at the time you choose (6:00 pm unless you pick another time), only on a day you haven’t talked to Raahi yet, naming at most one idea for your next call. You can change the time or turn reminders off on your Raahi page.
• Your choices: on your Raahi page you can read your session cards, delete a session with its card, reset what Raahi remembers about you, or stop using Raahi, which deletes all of your Raahi data. The “What Raahi remembers” page shows every note Raahi keeps, with the session it came from. There you can correct a note that is wrong, ask Raahi not to bring something up, delete a note, pause Raahi’s memory, or reset it. Resetting also deletes your 4-week plan, and a new one is usually made a minute or two later. Your data export includes your Raahi data, with what Raahi remembers about you and your plan, and deleting your account deletes it too. For anything else, email support@getraaha.in.

WhatsApp messages to Raaha

Raaha's WhatsApp number is +91 70322 41264. This part covers everyone who messages it: Raaha students, students who haven't signed up, colleges, parents, companies and anyone else. Raaha also sends messages from this number, for example to colleges about internships for their students, and this part covers replies to them too.

• What we keep: the words of each message (a text, the words sent with a photo or file, or a forwarded message), your WhatsApp number, your WhatsApp profile name, when you wrote, and our replies (Raahi's and the team's). We don't keep voice notes, photos, videos or files, except files and contact cards sent in reply to Raaha's messages to colleges, which we keep for 30 days. Reactions and group messages aren't kept.
• How long we keep it: each message for 30 days from when Raaha received it. Then it is deleted automatically. Your WhatsApp number and profile name stay with your chat until 30 days after its last message.
• Who reads it: Raaha's team reads messages to reply to you. Only Raaha's admins can open Raaha's WhatsApp inbox, and every time someone opens a chat there, it is logged: who and when. Messages to this number are never used in Raaha's review of an official application or to train AI models.
• Automatic replies: if your number isn't on a Raaha account, you get at most one automatic reply a day, saying how to sign up. Raaha students who can't text Raahi yet also get at most one automatic line a day, saying what to do next. If a text you send says you may hurt yourself or don't want to live, Raaha replies with helpline numbers, even if you aren't a Raaha student.
• When the team replies: when someone in the team replies, or tries to, Raahi stops answering in your chat until 24 hours later, or until the team hands your chat back to Raahi. This pause is only for your chat. Raahi doesn't go back to messages you sent while the team was handling your chat.
• Who carries it: WhatsApp (Meta) carries the messages, handles them in Meta's data centres and keeps them for up to 30 days to deliver them. Amazon Web Services (AWS) passes them between WhatsApp and Raaha, in Hyderabad, India. Raaha's WhatsApp number uses Meta's service for businesses, through AWS, so WhatsApp does not treat these chats as end-to-end encrypted.
• Deleting it: to have your messages deleted sooner, email support@getraaha.in with your WhatsApp number. We may ask you to confirm the number is yours. If you are a Raaha student, you can also use "Turn WhatsApp off" on the Raahi on WhatsApp page, or delete your account: both delete your WhatsApp messages that Raaha keeps. Messages sent to us after that are kept for 30 days, like anyone's.
• Raahi on WhatsApp (pilot, coming soon): once it opens, a Raaha student whose Raahi is on can also text Raahi, Raaha's AI mentor, at this number, after agreeing to "How Raahi works on WhatsApp" on the Raahi on WhatsApp page. Raahi answers only messages from the verified phone number on your Raaha account, only by text, and only questions about Raaha. If you send a voice note, a photo, a file or a forwarded message, Raahi asks you to type your question. Calling Raahi on WhatsApp isn't on yet.
• What Raahi reads and who writes its answers: your first name, your language, your next step on Raaha and your messages with Raahi from the last 24 hours. Microsoft Azure OpenAI writes Raahi's answers and may do this outside India, and Microsoft's own safety systems may review content they flag.
• If you may be in danger: if you turned on Raahi on WhatsApp, Raaha's support team also gets an email when you send such a text, with only your name, the time and a link to your record in our admin tools.
• Your choices: write STOP and Raahi won't message you first. Raahi still answers if you write. "Turn WhatsApp off" unlinks your number and deletes the WhatsApp messages we keep; stopping Raahi and deleting your account do the same. If you don't use Raahi on WhatsApp for 90 days, you agree again. Your data export includes your WhatsApp messages and the WhatsApp names we keep from your chats.

Sending applications from your Gmail

• What we access. If you connect your Gmail on your job plan page, Google lets Raaha send email from it, and tells us your Gmail address and Google account ID. We can't read your inbox, your contacts or any email Raaha didn't send.
• What we keep. Your Gmail address and Google account ID, a locked access key, what you agreed to and when, and each email Raaha's team sends from your Gmail (to whom, the subject, the text and the resume attached), with any replies that come to Raaha's reply address. We keep emails and replies for 12 months, and the access key only while you're connected.
• How we use it. Only to send the job and internship applications Raaha's team writes for you, to show you those emails and their replies, and to email you when a company replies. Raaha's team can see them. We never use Gmail data to train AI, never sell it and never use it for ads.
• Who processes it. Google (Gmail) sends the emails. Replies to Raaha's reply address are received and stored by Amazon Web Services (Amazon SES and S3, in India).
• Your choices. Connecting is optional. You can disconnect on your job plan page or in your Google Account at any time; Raaha then stops sending and ends its access at Google. You can delete the emails we keep from your job plan page, and deleting your account deletes them all.

Raaha's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google API Services User Data Policy

Delete your account

You can delete your Raaha account and its data at any time:

• In the app: open Your space, choose the menu next to your name, then Delete account.
• On the web: sign in, then open Build90 → Settings → Your data and choose Delete account.
• If you cannot sign in, email support@getraaha.in from the address on your account.

Deletion takes effect immediately. It removes your account, sign-in identity, profile, Build90 work, uploaded files, assessment answers and feedback. Messages you posted in Build90 squad and cohort discussions stay, without your name. We keep copies of the emails we sent you. Copies left in our backups are deleted within 30 days. Deleting your account also deletes your Build90 payment records; Cashfree keeps its own record of each payment. Ebook orders are kept as described in Ebook buyers. To get a copy of your data before you delete your account, email support@getraaha.in from the address on your account.