Zoop.one
Customer Support Internship
Location not stated · Remote
- This internship is unpaid.
- Apply by 25 Nov 2026
- Verified open 4 hours ago
The employer’s own application page isn’t available on Raaha for this listing. Search for the role on the company’s careers page and confirm the stipend, deadline and eligibility there before you apply.
Sign up free to save this role or get AI guidanceKey facts
- Company
- Zoop.one
- Role
- Customer Support Internship
- Location
- Location not stated
- Work mode
- Remote
- Hours
- Full-time
- Stipend
- This internship is unpaid.
- Duration
- Not stated
- Start date
- Not stated
- Apply by
- 25 Nov 2026
- Openings
- Not stated
- Posted
- 11 Nov 2026
- Field
- Customer Success
Our summary
Customer Support Internship at Zoop.one.
Raaha’s short summary of the listing, not the employer’s full description. Read the employer’s page for their exact wording.
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Understand customer concerns through active listening and provide accurate resolutions.
- Maintain a calm, empathetic, and professional approach, especially during escalations.
- Ensure a positive customer experience across every interaction.
- Assist customers with EV charging stations, charging sessions, vehicle-related queries.
- Handle payment, wallet, refund, and transaction-related queries.
- Provide real-time troubleshooting and operational assistance during charging sessions.
- Guide customers through app features and charging processes.
- Log customer interactions, complaints, and issues accurately in the CRM/ticketing system.
- Identify issues that require technical, operations, or field-team intervention.
- Escalate cases to the appropriate teams with complete and accurate information.
- Follow up on escalated cases until closure wherever required.
- Follow defined SOPs, escalation matrices, and customer support processes.